We hope each of our family, friends and blogger buddies had a great Christmas. We had Christmas Eve dinner at our friends Diana and Toto's over in Sulphur. Then we were invited to share dinner on Christmas with Len's sister Sissy and her husband David and their family right across the Sabine in Orange, TX. We thank these dear friends and family for inviting us to join them during this special time.
As I have written many times in the last several months we have been dealing with a Montana dealer in NJ where we purchased our rig. Initially it was the length of time it took for them to order parts to repair our home (five weeks). When they finally completed the repairs and we picked it up, we saw they had replaced our steps. As the damage was to the back end of the fiver, there was no reason to change the steps.
When Leonard asked why, they said it was done accidentally. The mechanic was to change the steps to another rig and changed ours instead. This makes no sense. First - why would a mechanic think he needed to remove perfectly good steps. Second - if they put these steps on our rig, what did he put on the other? Three dealers have since told us it is very common for repair people to steal steps from a rig in the shop and put them on a rig about to go out. We feel this is what happened or they damaged our steps when moving the rig.
The dealer, SCOTT MOTORCOACH in Lakewood, NJ told us we could bring the rig back to them and they would put the correct steps back on, without charge! That comment steamed me - why do they even think they would have the right to charge us for their mistake. This meant a 198 mile around trip and possibly leaving the rig there again. We were committed to a NOMADS project the next week and had to get on the road to NC. We had no time to take it back.
So, off we went. A few weeks later after trying to live with the situation, we purchased a platform at a cost to us of $85.00. It helps but is not as safe as having the correct steps. Len called SCOTT MOTORCOACH about a month ago. He suggested they order the correct steps and send them to us. He would install them. They said they would look into it.
Having not heard from them, he called them last week. They said they researched it and the steps they installed are correct. They will not supply us with new steps. Remember, back when we picked up the rig following the repairs back in late August, they admitted making a mistake. Seems all that has changed now.
We went to a nearby dealer over in Texas last week. They recently lost their Montana franchise but had one new Montana on the lot. (As we were there, it was hooked up and left the lot) Here is Len standing by the steps.
The bottom step was 8 inches from the ground. Here is what we are living with:
Since Keystone Customer Service refuses to get involved in issues between the dealer and the customer and Scott Motorcoach will not make good, we will buy the steps ourselves and install it. However, I want people to know about our dealings with Scott Motorcoach and Keystone. Buyer beware!
Okay - time to get off this computer and head out to church.