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February 15 (Approximately) to June - Gate Guarding, TX or LA.

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September - NOMADS Annual Meeting, Branson, MO



Wednesday, September 1, 2010

Damage we did not do.

Things are not going well.  We noticed the dealer replaced the steps.   The screen door does not close correctly without pushing it closed,  appears bottom hinge is sprung.    Worse of all, the front landing gear does not retract/extent without shutting down several times.   It will only move a few seconds then we have to keep hitting the button to make it continue for a few seconds more.

None of these items were anywhere near the damage. And were not a problem until we got it back from dealer.  On the list of parts it does not list new steps.  We are concerned they hit our rig, possibly causing frame damage.

Will be calling them when they open and Keystone customer service also.   We leave here tomorrow to go to our cabin in north central PA (without rig) until Monday.  Then are scheduled to pull out next Wednesday.   Needless to say we do not want to cancel everything and take this rig almost 100 miles each way for them to screw it up again.

6 comments:

Jessica said...

wow, Phyllis - I am so sorry to hear this latest development. This dealership sounds like a nightmare!! Good luck with your phone calls this morning.

Happytrails said...

OMG! It appears it might be time for a lawyer! Bless you hearts.
We will keep you all in our prayers that this can be resoved in the proper way by the dealer and the manufacturer.

Keep us updated.
Hugs,
Mike & Gerri (happytrails)

Sam&Donna Weibel said...

What a disturbing development, you would think a business would have insurance and fess up and make it right. I have heard of 5th wheels falling off a fork lift,which is what most dealers use to move them around, and damaging the landing gear. I think I would insist on a factory inspection. We hope this is all resolved, you have not have much luck with the dealers you have been to so far. Be safe out there. Sam & Donna.

Rick and Paulette said...

That's not good news. Perhaps an inspection by another maintenance shop could confirm if your rig was involved in some kind of minor collision to the stairs and jacks area? If it was, a body shop guy would be able to tell you.

Laurie and George said...

Be relentless in calling Keystone. Threaten them with the Better Business Bureau until you are satisfied!

Texas Yellow Rose said...

Oh Phyllis, I am so very, very sorry to hear this. I'd be on the phone to Keystone ASAP asking them what they will do to make this right. Taking names and kickin' you-know-what. BTW, we have intermittent problems with the landing gear; it keeps blowing the inline fuse. No one has been able to figure it out so far. We just make sure we have plenty of 30 amp fuses on board! Keep updating and venting when ya need to. Thinking of you guys. . .