Upper Deerfield Twp, NJ
On Friday we got a call from Camping World Customer Service asking about our recent experience with Camping World in Bridgeport, NJ. Was this a usual follow-up that is normally performed or do they monitor the Internet? We don't know.
Companies do searches on the Internet to see if their name pops up. A few years ago I mentioned the name of the daycare center my granddaughter attended at the time. The school is a national chain with a good reputation. The comment was only about an activity my granddaugther had attended and included a picture of her. The next day the director of her school told my daughter he recognized the picture of Charlotte on my blog and realized it was his school that was being mentioned. He had done a "Google" search of the schools name.
So, did Camping World do a search? We don't know or care. We only know that Customer Service said the situation would be looked into. (Yea, like we really expect to hear anything further). We don't want anyone to lose their job or be disciplined. We do want the mechanic to realize we expected he would have done the research to assure the corrent filter was available and the correct oil would be used. Having the wrong oil would have caused us costly problems with our engine.
We can understand his "assumption" on the oil to use but when informed his assumption was incorrect, we expected the situation to have been handled in a different manner.
Hopefully this experience will be a lesson learned. Both for the mechanic as well as for us. I am thinking we have learned something - when in need of an oil change, do not use Camping World again.