Tucson, AZ
Just a real quick update right now.
I have written about how the RV dealer changed out our steps in the fiver when we had work done last summer. There was no reason to change the steps as the damage was to the back end. At first they said they made a mistake and changed steps on wrong rig. The new steps are up to 20" from the ground.
Last time we talked to the service rep, she said they will not give us new steps and that we have the right ones.
So - I would not let it rest. I went on Montana Owners club site and told them about Scott Motorcoach and their treatment of us. I went on several others site and told my story. Then I wrote to Good Sam Action Line and sent pictures.
Well, well. Yesterday the NEW service rep at Scott called us. Seems he thinks there is a problem! He told us to call him with an address to ship out new steps and don't bother sending back the old olds as that would cost us money. I have a cousin living near Benson, AZ where we will be headed next Friday. She's agreed to accept the steps for us.
The Power of the Internet and making a complaint in the right direction.
Time to get to work. Ceiling in the church about 2/5 done.
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8 comments:
Woohoo! Squeaky wheel gets the grease!
Good for you. I'll bet that RV Dealer will regret he ever tried to rip you off as it's now probably cost him more business than he ever dreamed of.
Good job Phyllis, you and Donna are alike, don't make her think you have crossed her especially in a business deal,She will have the BBB, The State Attorney General, and anybody else she can think, of Although I have never used them it seems that the Good Sam Action Line does get a lot of disputes resolved. Be safe out there, Sam & Donna.
Good job it's about time the little people get there voice heard thanks to the internet.
Phyllis, good for you! I'm proud of ya and hope you both enjoy the new steps. You got them to do the right thing. Congrats!!
The pen really is mightier than the sword!!!
has grea! Finall someone lisned! Can' wai for ou o ge our new seps!
So glad you are getting new steps! Hope they go on quickly and work real slick for you.
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